At “Grad Personal Statements”, we guarantee our customer 100% confidentiality as long as they do not share their personal information with the writer by themselves. We have no control over live chat communication you and your writer keep, but we do guarantee that no personal information that you submit to us when placing the order will ever be disclosed to the writer or any third party. As long as you do not disclose such information by yourself, the writer will not know where you are located, what your e-mail address is or even your name. Moreover, sharing such information between you and the writers is against our Confidentiality Policy. So we strongly encourage you to keep your communication with writers within strictly business limits. We take privacy very seriously and all files remain secure, private and confidential.